Clinic chain · 100+ locations · 5 countriesIn productionConfirmations, collections and support across five countries
The problem. Most appointments never got a confirmation, declined charges were not retried and WhatsApp support depended on an expensive vendor.
What we did:
- WhatsApp confirmation messaging with shadow mode and a per-branch pilot
- Collections with payment links that post themselves to accounting
- An in-house support console for the service team
- Diagnosis and fix of production database performance
Beef exporter · Mexico → United StatesIn productionEvery shipment costed, invoiced and reconciled
The problem. Costing for each run lived in spreadsheets whose errors repeated on the invoice and in the partner split.
What we did:
- Audit of the costing model with prioritized findings
- System with runs, bilingual invoices, inventory and a file per shipment
- Reference pricing from a public index that updates itself
- Portal for the US partner with data filtered on the server
Municipality · Monterrey metro areaPilotPothole detection from a moving vehicle
The problem. Potholes were known only through citizen reports and repairs were prioritized without a measurable criterion.
What we did:
- Capture app for drives with GPS and photo
- Vision model trained and measured in the field
- Prioritization by exposure, damage and proximity to schools and hospitals
- Dashboard for municipal operations
Municipality · Chicago areaDemo deliveredFrom citizen report to the crew on the street
The problem. Duplicate reports and manual assignment made crews drive more and repair less.
What we did:
- Citizen reporting by SMS with location and photo
- Deduplication and explainable severity
- Per-crew routes and before/after photo review
- System with roles and an audit log
Nature reserve and membership clubIn productionWebsite, commerce, bookings and concierge in five languages
The problem. Selling experiences and memberships relied on separate tools that did not talk to each other.
What we did:
- Website with integrated commerce and passwordless login
- In-house booking engine with per-slot capacity
- Membership club with a loyalty balance
- Concierge with tools that answers with live data
Institutional preventive health platformPilotLab-result reading and institutional reports with privacy
The problem. Institutions needed to measure the health of their population without exposing anyone's personal data.
What we did:
- Lab-result reading with value validation
- Clinical rules that require a physician's signature
- Aggregated reports with statistical anonymization
- Offline field capture